Privacy Policy
We uphold the highest standards in safeguarding and maintaining your privacy and personal data through advanced protection protocols and comprehensive security measures across our entire platform.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for implementing and maintaining robust data protection measures across all our operations and services.
Usage Data
We may process usage data (“usage data”), which comprehensively includes access timestamps, page views, interaction patterns, device information, browser type, screen resolution, and geographical location. This information is collected through automated logging systems, cookies, and analytics tools and may include gameplay statistics, tournament participation records, and community interaction metrics. The source of this data is our analytics software and website monitoring systems, combined with direct user interactions. We process this information for several important purposes, including improving user experience, optimizing website performance, analyzing gaming trends, and enhancing security measures, which enables us to deliver personalized gaming experiences, maintain platform stability, and protect against unauthorized access. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
Account Data
We may process account data (“account data”), which comprehensively includes username, email address, password hash, account creation date, subscription status, and payment information. This information is collected through registration forms, account updates, and payment processing systems and may include gaming preferences, achievement history, and competitive rankings. The source of this data is direct user input during account creation and subsequent interactions. We process this information for managing user accounts, facilitating tournament participation, processing payments, and maintaining security protocols, which enables us to provide seamless gaming services, protect user accounts, and facilitate competitive gaming features. The legal basis for this processing is the performance of a contract between you and us and our legitimate interests in proper administration.
Profile Data
We may process profile data (“profile data”), which comprehensively includes display name, avatar image, bio information, gaming preferences, and social connections. This information is collected through profile creation forms, social interactions, and gaming activity tracking and may include achievement badges, gaming history, and community contributions. The source of this data is user-provided information and automated gaming activity tracking. We process this information for community building, matchmaking purposes, personalizing user experiences, and facilitating social interactions, which enables us to create meaningful gaming connections, enhance competitive matching, and foster community engagement. The legal basis for this processing is our legitimate interests in maintaining a vibrant gaming community.
User Rights
Right to Access
You have the right to access your personal data, which means you can obtain a comprehensive copy of all personal information we hold about you, along with details about how we use and process it. This includes the ability to view your gaming history, review your account details, and examine your interaction records. To exercise this right, you can submit a formal request through our dedicated privacy portal or contact our privacy team at [email protected]. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to confirm your identity.
Right to Rectification
You have the right to rectification, which means you can request corrections or updates to any inaccurate or incomplete personal data we hold about you. This includes the ability to update profile information, correct account details, and modify gaming preferences. To exercise this right, you can use our account settings interface or submit a formal correction request through our support system. We will process your request within 15 days and may require account password verification, email confirmation, and specific detail verification to process your request.
Right to Erasure
You have the right to erasure, also known as the right to be forgotten, which means you can request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to delete your account, remove gaming history, and erase community contributions. To exercise this right, you can initiate an account deletion request through our privacy settings or contact our support team. We will process your request within 30 days and may require account password confirmation, email verification, and explicit deletion confirmation to proceed.
Right to Restrict Processing
You have the right to restrict processing, which means you can limit the ways we use your personal data while still maintaining your account and basic functionality. This includes the ability to opt-out of data analytics, limit profile visibility, and control communication preferences. To exercise this right, you can adjust your privacy settings or submit a processing restriction request. We will implement restrictions within 7 days and may require account verification, specific restriction details, and confirmation of understanding the implications.
Right to Data Portability
You have the right to data portability, which means you can receive your personal data in a structured, commonly used format and transmit it to another platform or service provider. This includes the ability to export your gaming history, download profile information, and transfer achievement records. To exercise this right, you can use our data export tool or submit a portability request through our privacy portal. We will provide your data within 30 days and may require two-factor authentication, account ownership verification, and specific format preferences to process your request.Data Processing and Security
We process Service Data which includes user profiles, gaming preferences, tournament participation records, and achievement histories. This processing involves automated collection, analysis, and storage, enabling us to provide personalized gaming experiences and tournament matchmaking. For example, in the context of gaming, this includes tracking game progress, managing leaderboards, and facilitating multiplayer interactions. The legal basis for this processing is legitimate interests and contractual necessity, specifically to deliver our core gaming services and maintain fair competition.
We process Technical Data which includes device information, IP addresses, browser types, and system configurations. This processing involves automated logging, analysis, and performance optimization, enabling us to ensure optimal gaming performance and platform compatibility. For example, in the context of gaming, this includes monitoring game latency, optimizing graphics settings, and preventing cheating. The legal basis for this processing is legitimate interests, specifically to maintain platform security and enhance user experience.
We process Communication Data which includes chat messages, forum posts, and support tickets. This processing involves storage, moderation, and analysis, enabling us to facilitate community interaction and provide customer support. For example, in the context of gaming, this includes moderating in-game chat, managing tournament communications, and addressing technical issues. The legal basis for this processing is legitimate interests and consent, specifically to maintain a safe gaming environment.
We process Transaction Data which includes purchase histories, payment details, and subscription information. This processing involves secure payment processing, receipt generation, and financial record-keeping, enabling us to manage virtual currency, premium features, and tournament entries. For example, in the context of gaming, this includes processing in-game purchases and tournament entry fees. The legal basis for this processing is contractual necessity and legal obligation, specifically to fulfill purchases and comply with financial regulations.
We process Preference Data which includes game settings, notification preferences, and customization options. This processing involves storage and application of user settings, enabling us to provide personalized gaming experiences. For example, in the context of gaming, this includes saving control configurations and display preferences. The legal basis for this processing is legitimate interests and consent, specifically to enhance user experience and maintain user preferences.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive gaming data.
International Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and Privacy Shield certifications. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001 standards, GDPR requirements, and CCPA guidelines, ensuring compliance with global privacy regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: Retained for the duration of account activity plus 24 months after account closure to facilitate account reactivation and maintain gaming history
Usage Data: Retained for 12 months to analyze gaming patterns and improve services
Transaction Records: Retained for 7 years to comply with financial regulations and manage disputes
Communication History: Retained for 24 months to handle ongoing support issues and maintain community standards
Technical Logs: Retained for 6 months to monitor system performance and investigate security incidents
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy
At Arcade Champions Arena, we utilize various cookies to enhance your gaming experience and ensure our platform operates efficiently. Here’s how we use different types of cookies:
Essential Cookies
Essential cookies serve fundamental functions for basic website operations and security. These cookies process authentication tokens, session data, and security parameters to enable core gaming features. For example, in our gaming context, these cookies maintain your active tournament sessions, preserve game progress, and ensure secure login states. We use them specifically for:
– User authentication
– Security measures
– Basic site operations
– Session management
– Technical stability
Functional Cookies
Functional cookies enhance your experience by remembering your preferences. These cookies process user settings and interface choices to provide a personalized gaming environment. For example, they remember your preferred game difficulty levels, control configurations, and display settings. They enable:
– Language preferences
– Region-specific content
– User interface customization
– Feature optimization
– Personalized settings
Analytics Cookies
Analytics cookies help us understand user behavior on our gaming platform. These cookies process usage statistics and interaction data to improve our services. For example, they track which games are most popular, how long players spend in tournaments, and which features receive the most engagement. They collect information about:
– Page interactions
– Navigation patterns
– Feature usage
– Session duration
– User preferences
Performance Cookies
Performance cookies assess and improve website operation by monitoring technical aspects. These cookies process performance metrics and system data to ensure optimal gaming experiences. For example, they help us optimize game loading times and reduce lag during multiplayer matches by:
– Monitoring site speed
– Identifying technical issues
– Optimizing content delivery
– Analyzing user experience
– Tracking system performance
Cookie Management
You can control cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings
GDPR Compliance
For EU residents, we ensure:
– Explicit consent mechanisms
– Data minimization
– Purpose limitation
– Storage limitations
– Processing transparency
CCPA Compliance
California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information
COPPA Compliance
Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights
Updates and Changes
Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring
Contact Information
For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for arcadechampionsarena.com and covers all associated services within the gaming industry.